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The road ahead reaches a turning point in 2024
This year signaled the start of a new era. Here’s why I believe next year is an opportunity to shape the world’s next chapter for the better. When you think back on 2023, how will you remember it? ...read more
Happy New Year 2024
The team at SCK would like to wish everyone a happy and prosperous new year for 2024. ...read more
Why ‘Frequency’ Will Be the Key to Restaurant Loyalty in 2024
A March study from PYMNTs found 51 percent of surveyed consumers (north of 1,800 were polled) reported using a restaurant loyalty program. Forty-nine percent were doing so at quick-service restaurants and 34 percent at sit-down brands. Just a year ago, the broad number was 45 percent, split 43 and 32 percent, respectively. ...read more
Merry Christmas 2023
Wishing all our customers and suppliers a very merry Christmas. Have some fun and stay safe. ...read more
Elevating Diners’ Experience and Restaurant Revenues During the Holidays
One of the most exciting parts of watching Olympic swimmers race is seeing the “underdogs” come from behind and win. Knowing they have one last chance, these athletes harness every bit of their strength, move steadily to the front of the pack, and finish first in a dramatic moment. ...read more
Most diners contact restaurants from 4pm to 5pm to reserve a table:
If you’re trying to figure out when and how to market your restaurant, wouldn’t it be handy to know when and how diners are making restaurant reservations? A generation ago, when the process consisted of a host answering the phone and jotting down the reservation for 7:30 in the reservation book, there was little solid data to draw on from the restaurant itself, never mind from the whole industry. ...read more
Restaurants: Don’t Forget About Gen X
Have you had enough of the constant concern our industry is required to have for the sentiments of Baby Boomers and Millennials? Take it from this Generation Xer, we are all with you. We “Letter Gen’ers” (Gen Xers and Gen Zers) think they get too much attention, too. And now with the whole “OK, Boomer” meme trend, we are feeling even more ineffectual. ...read more
Communication is key in the kitchen
I have been asking many leaders in the hospitality industry this one question: “What is the most important thing for chefs in a kitchen”? Repeatedly the answer I get back is communication. Most kitchens lack this, or the chef has an inability to ...read more
The Yelp Factor: Are Consumer Reviews Good for Business?
Michael Luca shows just how much restaurant reviews on Yelp affect companies' bottom lines. The more difficult question: Are these ratings reliable as a measure of product quality? ...read more
72% Of Aussies Agree Australia Is Still The Lucky Country
The Australian Pulse Research: 72% Of Aussies Agree Australia Is Still The Lucky Country Australia still holds its standing as “the lucky country” among Australians, with 72 per cent agreeing that it is, 15 per cent unsure, and 13 per cent saying it isn’t. But while most think they are lucky, ...read more
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