Returns & Refunds

At Sydney Commercial Kitchens, we strive to ensure customer satisfaction with every purchase. If you have any concerns or wish to initiate a return, here are some important details regarding our returns and refunds policy: 1. **Return Eligibility**: Generally, returns are accepted for products that are unused and in their original condition. For example, equipment like the Roband MW10 Base Unit must be returned without any signs of use, complete with all original documentation. 2. **Time Frame**: Returns should typically be initiated within a specified period (usually around 14 days) from the date of delivery. It's important to check the specific time frame applicable to your purchase. 3. **Request Process**: To initiate a return, you should contact our customer service team with your order details. They will guide you through the return procedure and inform you of any necessary steps. 4. **Refunds**: Once the returned item is received and inspected, your refund will generally be processed promptly. Please note that shipping costs may not be refundable, especially if the return is due to a change of mind. 5. **Damaged or Faulty Goods**: If you receive an item that is damaged or faulty, please contact us immediately. We will work with you to resolve the issue, which may include a full refund or replacement. 6. **Special Conditions**: Custom or special order items may have different return policies, so it’s advisable to verify specific terms before making those purchases. Always refer to our website or contact our customer service for the most accurate and detailed information regarding our returns and refunds policy. We’re here to help ensure your experience is as seamless as possible!