Send in the clones

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Doing Rounds of The Kitchen Table

This week's fresh serve of news from around the Catering & Restaurant Industry.

Keep up-to-date with the latest in Catering Equipment & Restaurant Equipment, Food Trends & Business Tips from around the web.

Send in the Clones: Finding Your New Best Customers

Customer behaviour changes are being driven by COVID-19.

Segments that were once predictable are nowhere to be found. New customers are popping up that weren't even on the radar.

It's tough for marketers to get a grip on all of this, but with adversity comes opportunity, right? The fact is, marketers can figure out these changes easily, fast and with actionable insight. An enhanced Recency, Frequency, Monetary Value (RFM) analysis can score their best customers to create a lookalike audience.

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Finding Your New Best Customers Original story on modernrestaurantmanagement.com


Santa Clara limits fees delivery apps can charge restaurants Original story on mercurynews.co

Santa Clara limits fees delivery apps can charge restaurants

Santa Clara became the latest city to cap the amount third-party delivery companies charge restaurants during the coronavirus pandemic, passing a temporary ordinance Tuesday night that immediately limits the fees to 15%.

So, why is nothing happening about this in Australia? There is very little profit in delivery meals for most restaurants, so these apps are killing the industry they purport to save.

Something needs to be done!

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Reset, Re-Imagine, Reconnect & Recover

Australia's hospitality industry is in a state of disaster. From the morning coffee to the late-night cocktail; our favourite Sunday brunch to the working weekday lunch; every business in the industry is impacted. In this two-part article, Francis Loughran of Future Food, explores the big issues facing the hospitality industry as it struggles to come to terms with the impacts of COVID-19 and associated political impacts.

The ABC reported in early July: “CEO of the Restaurant & Caterers Association Wes Lambert, hypothesised that 10-20% of restaurants could close permanently in the wake of COVID-19

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Reset, Re-Imagine, Reconnect & Recover Original story on shoppingcentrenews.com.au


What now for Australia's restaurant industry? Original story on gourmettraveller.com.au

What now for Australia's restaurant industry?

The hospitality industry is in crisis, with many predicting up to a third of all restaurants will close permanently following the COVID-19 pandemic. Some of the industry's leading figures speak about the future and what needs to change.

It's been nearly six months since Attica's tables were last set. While other Melbourne restaurants reopened during Victoria's brief lockdown reprieve in June, the Ripponlea dining room has been empty since March.

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