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From: Natalie Moffat
Sent: Wednesday, 14 December 2011 10:09 AM
To: Lisa
Subject: La Cour Patisserie Inv 8828
Hi Lisa,
My new scale just arrived, thank you so much for being so speedy!
Thanks, Natalie
La Cour Patisserie
From: Andrew Heald
Sent: Friday, 11 November 2011 7:30 PM
To: Samantha
Subject: Delivery of the UBC1800 - Quote SG3260
Hi Samantha,
Cheers for the below info. I will go past on Monday & see what they have
It has been a pleasure dealing with you. If I know anyone else who is ever looking for commercial kitchen stuff I will refer them to you guys
Andrew
DocBones Pty Ltd
From: Emma Martin
Sent: Friday, 2 September 2011 2:57 PM
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:
4. We work hard to build great relationships with our customers. Based on your experience, would you buy from us again?
Yes
8. Do you have any comments?
Samantha was very helpful to us and a great asset to your company. Thank you.
Regards
Emma
From: Luke Ham
Sent: Thursday, 21 July 2011 8:04 AM
To: Neil Willis
Subject: Hazelbrook RFS
Hi Lisa,
Just letting you know the fridge was delivered yesterday. Thank you for all your help with the purchase and quotes.
If you have any stickers that have the business name on them please feel free to post them to me at the Council and I will put them on the fridge as I would be more than happy to help promote Sydney Commercial Kitchens.
Once again thank you for all your help.
Luke Ham
Deputy Captain
Hazelbrook Rural Fire Service
From: Peter Ord
Sent: Wednesday, 11 May 2011 7:45 PM
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:
8. Do you have any comments?
I rang with an issue about a past order for parts made through Scott. I spoke to Lisa Anderson & she was a wealth of knowledge. She has sorted out my issues & been a great help. Her very pleasant manner & energetic attitude must make her a fantastic asset to your business. We will be doing further orders though your company & I have already passed details onto our other plants.
Regards
Peter
From: K B Gunawardena
Sent: Saturday, 7 May 2011 5:28 PM
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:
8. Do you have any comments?
I received the goods fast. Excellent service and fantastic and friendly communication. Your shopping cart does not have a shipping calculator, this can mislead your customers. I wish you have a paypal account as well.
Regards KB
From: Mark Evans
Sent: Wednesday, 24 November 2010 3:38 PM
To: Neil Willis
Subject: Targeted Website Marketing Strategies eBook
Hello Neil,
First and foremost - congratulations on your son! That is wonderful news!
And, thank you for the PDF – I’m in the process of launching my own online support program for the Childcare Industry and wanted to use your information as a guide. (It’s contains solid, no nonsense strategies.)
I must say I’m envious! To have created a business like you have and provided yourself the opportunity not to be tied down to a location is exciting. I hope to be in the same position by Oct 4, 2012 – “that’s the day I turn 50”. Our plan is to live in Canada for a year then France…costs nothing to dream!
Thanks again, keep well and a further congrats for the Telstra Business Awards.
Regards
Mark
The Entrepreneurial Athlete
From: Brent Geeves
Sent: Wednesday, 11 August 2010 2:56 PM
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:
Sam was wonderful on how she helped us out and promised delivery and the items arrived as we discussed, so it is nice to deal with a company that does fulfill what they have promised.
Regards Brent
From: Terry Howells
Sent: Thursday, 5 August 2010 7:35 PM
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:
You guys are very easy to deal with, but for some reason when I am after equipment you are not the first one I look at. Maybe a mail out occassionally or something to keep in front of the computer, eg mouse mat so that you are the first web site to check out. The website seems to have everything I look for.
Regards Terry
From: Telstra Awards
Sent: Monday, 2 August 2010 11:37 PM
To: Neil Willis
Subject: 2010 Telstra Business Awards- Messages of Support - Sydney Commercial Kitchens
Dear Neil
Share your Success
Dear Neil
Congratulations again on your fantastic achievement in the 2010 Telstra Business Awards.
Please find below the wonderful messages as sent by your supporters.
Congratulations. A business that operates profitably during a difficult period with or without its' owner and from great distance. A testimony to Neil and team.
Lawrie Fanshaw
Fantastic news Neil. Keep up the good work. Congratulations and good luck.
Athena Fraser, Perth
Well done Sydney Commercial Kitchens , a great moment for a great business.
Nils Vesk - Director - Innvoation Blueprint
Yay! You legend Neil. Congrat's!
David Moore
CONGRATULATIONS ON REACHING THE FINALS!! WE WILL KEEP CHEERING AND SUPPORTING YOUR GOAL!! BEST WISHES FOR A BETTER RESULT THAN THE SOCCEROO'S!!!
SCOTSICE AUSTRALIA
Good luck & have fun Sydney Commercial Kitchens! Hope you come home with another trophy!
Brendan Byrne
All the members of Northern Beaches Business Swap applaud Neil Willis and his trusted team at Sydney Commercial Kitchens for their high achievements in business and social awareness.
Denise Tomlinson, President, Northern Beaches Business Swap
To Neil , Linda , Scott, Samantha, & Lisa. Your efforts and success I am sure will reward you this prestigeous award. From the staff at Angelo Po & SAGI Aust..
Glenn Robertson.
We hope you enjoyed the celebrations and wish to welcome you to the Telstra Business Awards Alumni.
Yours sincerely
Marnie McKew
General Manager
Telstra Business Awards
From: Martina Loudon
Sent: Monday, 26 July 2010 9:30 PM
To: Neil Willis
Subject: Adels Grove Slicer
ATTENTION SAMANTHA
Just wanted to let you know that our slicer has finally arrived in Mount Isa. .....
Thanks and Regards
Martina
Airside Logistics
From: Belinda Sullivan
Sent: Monday, 26 July 2010 3:04 PM
To: Neil Willis
Subject: Quotation For Coolroom & Blast Chiller
Thank you Neil that is great news!
I shall contact Scott to sort payment.
I appreciate you working with me to finalize the issue.
Kind Regards,
Belinda Sullivan
Managing Director
Flavours Catering + Events
From: TME - Rod Glaskin
Sent: Tuesday, 20 July 2010 5:46 PM
To: Neil Willis
Subject: A Special Thank You
Hi guys
being my last day , just a quick note to say a special thank you for all your support of TME. Warren will be sure to look after you from this point. Am bound to run into you at trade shows etc but meanwhile thank you again for your past support.
Now I’m off to get some sun!
Kind Regards,
Rod Glaskin
Refrigeration Manager
TME Refrigeration
From: Valerie Khoo
Sent: Friday, 16 July 2010 3:35 AM
To: Neil Willis
Subject: Re: Telstra Awards - Congratulations
Hi there Neil
Thank you for your kind note. I really appreciate it.
I was just so honoured to be in the company of Sydney Commercial Kitchens. I remember when I first heard about your successes at the Dee Why Swap meeting - you mentioned that you had a record month. I can't remember the figure but I remember leaving there thinking WOW, that's amazing. And the fact that you can do it as a micro-business is inspirational.
To be honest, I would love to be in your position one day. I still have many systems to set up but I hope to live ... well, maybe not in Santa Monica ... but wherever I can take my 2 cats and 1 dog - as long as I have internet access.
Thanks again for your good wishes. They mean more to me than you probably know. Let's stay in touch.
Best,
Valerie
Enterprise columnist | smh.com.au | theage.com.au | brisbanetimes.com.au | watoday.com.au
Editor | Latte magazine
Director | Sydney Writers' Centre
Winner Telstra Business Awards NSW for Micro Business in 2010
From: Anna Crott
Sent: Thursday, 24 June 2010 9:40 PM
To: samantha
Subject: RE: Quote SG2325 Skope Freezer
Hi Andrew,
Further to our telephone conversation, below is the quote I discussed.
Samantha is delightful to deal with so if you require any further information just give her a call.
Please don't hesitate to call me if I can be of any further assistance.
Kind Regards
Anna
From: Wendl
Sent: Monday, 21 June 2010 7:09 PM
To: Neil Willis
Subject: RE: 'Starting a New Restaurant' Email Series
Thank you very much for all the information Neil. Your help is greatly appreciated.
Best regards
Robert Wendl
From: Scott Chamley
Sent: Tuesday, 20 April 2010 6:15 PM
To: info@sck
Subject: RE: Customer Survey
Hi
Everything was very easy and I'm quite satisfied. I haven't had a high volume of items to order however. Will deal with your company for our future needs though.
Scott
From: Catherine Quinn
Sent: Thursday, 3 December 2009 9:25 PM
To: Samantha
Subject: RE: Dropped Refrigerator
Hi Samantha
Lovely to actually meet you today, it’s great to finally be able to put a face to the name/voice!
That’s great news about the replacement fridge – my last day will most likely be Friday 18 December, however someone will be in the office over the entire Christmas period (we have staff out from Beijing who don’t celebrate xmas).
Thank you so much in resolving this situation, it’s always a pleasure working with you and we look forward to continuing to do so in 2010.
Have a lovely weekend!
Catherine Quinn | Executive Assistant to Michael Ivanchenko, SVP Worldwide Sales
From: Mark Hubbard
Sent: Friday, 13 November 2009 7:46 AM
To: Lisa Anderson
Subject: RE: Mark Hubard Inv
Sincere thanks Lisa
I look forward to receiving the fridge and doing business with you again in the future.
Cheers
Mark
From: Sam Lenzo
Sent: Wednesday, 11 November 2009 3:31 PM
To: Lisa Anderson
Subject: RE: KPD Pty Ltd Inv 6096
Thanks Lisa you’re a star!!!!
SAM LENZO
KPD PTY LIMITED
From: Phil Smart
Sent: Saturday, 3 October 2009 2:45 PM
To: Lisa Anderson
Subject: Re: Phil Smart Inv 5929
Thanks Lisa. The grill arrived promptly which was great, very happy with your service.
Best regards
Phil
From: Steven Pricter
Sent: Tuesday, 30 June 2009 11:15 AM
To: Samantha
Subject: A Big Thankyou
Samantha
for your assistance today.
You are a credit to Sydney Commercial Kitchens
Regards
Steven Pricter
PANDORA Jewelry
From: Dan Harris
Sent: Wednesday, 29 April 2009 11:46 AM
To: Samantha
Subject: Re: Invoice Hallde Food Processor
Hi Sam
Thank you again for the prompt service and competetive price, I will have no hesitation in recommending your business to friends and associates and look forward to dealing with you again.
Regards
Dan Harris
From: strawberryfaircafe
Sent: Friday, 23 January 2009 12:30 PM
To: Lisa
Subject: Strawberry Fair Cafe Inv
Hi Lisa
The Roband grill arrived at 12 pm today. A big thankyou for your prompt service and quick delivery time. I will be happy to do business with you in the future.
With Thanks
Nigel :-)
From: Harald Svensen
Sent: Thursday, 18 December 2008 1:15 PM
To: Scott
Subject: Tax Invoice & Credit Card Transaction
Gidday Scott.
Scott
Just wanted to say thanks for an excellent job with the milkshake maker !
It has already arrived in Yamba ! Oustanding Service !!!
Brgds
From: Martin Ross
Sent: Tuesday, 16 December 2008 3:46 PM
To: Scott
Subject: RE: BBQ Has Arrived
Gidday Scott.
Just writing to let you know that after the wild weather of last week we've had a chance to give the Euro Grand 4 burner a solid workout. We fed about 40 people with it on Sunday, and have been using it constantly since. We are very impressed, as was everyone at the gathering. It was all so easy arranging the purchase and delivery with you guys, so thanks again.
Merry Christmas and a happy new year to yourself and the team.
Martin Ross
From: Trevor Oldfield
Sent: Friday, 5 December 2008 3:45 PM
To: Scott
Subject: RE: Hi Trevor BBQ
Scott, thanks so much I have received the BBQ in good order and I am a very happy customer.
Cheers
Trevor Oldfield
President
Wentworthville Leagues Club
From: Mark Whittaker
Sent: Tuesday, 24 June 2008 4:01 PM
To: Lisa Anderson
Subject: RE: Bonn Microwave CM1900T - Curtin Uni of Tech
Hi Lisa,
Thanks for the info; look forward to receiving them.
FYI … you people were not the cheapest quote, but by far the most professional.
Will let you know when we receive.
Regards,
Mark
Mark Whittaker | Technical Officer – Faculty of Engineering | Curtin University of Technology
From: Ted's Diner
Sent: Friday, 23 May 2008 2:37 PM
To: info@sck
Subject: Purchase of Pizza oven
Dear Neil,
I just wanted to let you know, i have worked in the catering and hospitality industry for 24 years and opened my own business 9 months ago.
It has taken many dollars and many hours to establish this business and to open my 1950's diner.
I recently sent an inquiry to you via the internet on a Sunday, which was responded to the next morning. Since then I have spoken to Samantha from your company and she has not only organised all documentation and requested the equipment to be dispatched in under 5 days, she has also offered some amazing suggestions, support and given directions to other companies that can fulfill my business needs that your company can not.
I only wish I had of known of your company earlier, as my business would of been where it is today alot sooner. Many thanks to you for providing a helpful, well run company that services the hospitality industry so effectively and hassle free. And as for Samantha, she is an absolute pleasure to deal with, knowledgable and a definite asset to your company. Again, many thanks.
Deb Hynes
Teds Takeaway & Diner
From: Donna Russo - Goji Australia
Sent: Thursday, 15 May 2008 1:36 PM
To: scott
Subject: Re: Tax Invoice & Credit Card Transaction
Hi Scott,
Thank you again for your exceptional service and patience finding me... my most suitable blender.
Wishing you well with your future.
Warmest regards,
Donna
Donna Russo | Goji Australia | www.gojiaustralia.com.au
PO Box 3968, Robina TC, Qld 4230, Australia
From: henry
Sent: Tuesday, 4 March 2008 5:52 PM
To: scott
Subject: Re: Tax Invoice
Hi Scott,
I have today received my jug, no problems.
I cannot believe how great your service was, you are to be congratulated on the way you run your business.
Other businesses need to take a leaf out of your book.
Once again great service I will recommend your company.
Thanks.
Kerry
From: Joel Aurisch
Sent: Thursday, 21 February 2008 2:45 PM
To: accounts
Subject: RE: Con note
thank you, the goods arrived at lunchtime.
great service, cheers. joel
From: Amanda and Richard King
Sent: Wednesday, 6 February 2008 3:12 PM
To: scott
Subject: RE: Tax Invoice & Credit Card Transaction
Hi Scott,
Thanks for your help last time with our blender enclosures, the prompt service that you provided was excellent and greatly appreciated.
We would like to purchase a spare countertop blender for the store VITAMIX BLENDER DRINK MACHINE VM10011 and last time I spoke to you, you mentioned that you could do a better price for us than what is on the website.
Just wondering if you could email through a cost to us as we are keen to get one ASAP.
Thanks Scott
Kind regards
Richard & Amanda King | franchisees
Boost Juice Galleria
Sent: Wednesday, 6 February 2008 11:58 AM
To: info@sck
Subject: Excellent customer service
Dear Neil,
I recently purchased a Bromic display fridge for my service customer waiting lounge and I would like to say it was the best experience I have ever had.
From the time I made my first enquiry on the internet to the fridge arriving at my dealership I have been followed up and made feel like I am the only customer your company is dealing with. (I am on the other side of Australia)
Then to top it off I received a thank you card!!!
My company is selling $70000.00 motor cars and the customers are not receiving the kind of service that I have received from yours only spending $1700.00.
I told your story last night in a sales meeting and there where a few heads hung low……
So keep up the excellent culture of your business and continue to grow!!!!
PS you where not the cheapest price.
Greg Dean
General Sales Manager
City Subaru/STi
Sent: Wednesday, 12 September 2007 2:58 PM
To: scott
Subject: FW: Thank You
Hi Scott,
As you know, I’ve received my “Smoother on counter” blender on Monday. I’ve made a few different smoothies already – with hard veggies like carrot and beetroot and ice – and the blender has worked well. Now, I only need to work on the taste... *smile*.
So I just wanted to say thanks – for all of your help and great customer service!
Thanks again,
Elise
Sent: Tuesday, 4 September 2007 4:12 PM
To: samantha
Subject: Thankyou
Dear Samantha,
I just wanted to thank you and Neil for all your help in sourcing our kitchen equipment. The equipment arrived promptly and in good order. The kitchen looks great.
Best of luck in the future,
David Mortimer
Catering General Manager
Vanilla Blue Catering Pty Ltd
Sent: Tuesday, 4 September 2007 3:15 PM
To: info@sck
Subject: THANK YOU
Hi Neil
We have received our fridge.
I just wanted to say Thank You for your care in ordering and delivery.
It is just what we wanted – the green frosted doors look great and the top bench is just the right height.
The delivery guys were just the BEST, as it wasn’t real easy to maneuver such a heavy object into position, but they were very careful with everything.
Could you give me a phone number for a service man in our area (goldcoast) QLD?
Thanks again
Fran Blazely
(Runaway Petroleum)
Sent: Friday, 13 April 2007 4:40 PM
To: info@sck
Subject: Customer feedback for Neil Willis
Dear Neil,
I wanted to send you a quick note to congratulate you. My first experience dealing with your company happened on Tuesday before Easter. Our combi oven had failed, and the repairman said "unrepairable", at which time we began the search for a new one. I am the Director of a Bible School in Moss Vale, and although our students were on break, we had a group arriving on Tuesday this week....we had to have an oven very quickly!
I got on the web and found a number of places who began the search for me, your staff member Samantha Manchester was the employee who assisted me. The following day, Wednesday the 4th April, Samantha was working very diligently and was able to locate an oven that was of greater quality than we had thought we could afford, and had worked out a price that we could afford. She organised for me to be able to see the oven and assisted in facilitating the ovens installation the following day, Thursday 5th.
Samantha's attention to detail was superb, and her knowledge of the product and salesmanship was excellent. Other companies were very good in getting back to me, but Samantha was ahead of all of them.
This is the first time I have written to an employer in this manner, and it is a reflection of my gratitude to your company, but in particular to Samantha. Without her attention to detail and perseverance, we would not have had our problem solved in as timely a manner. Our guests were able to be catered for without the slightest hint of a problem, whereas we were very close to having to cancel their booking, had we not had an oven for them to use!
Thanks again,
David Sharman
National Director
Capernwray Torchbearers Australia Ltd
Sent: Wednesday, 28 February 2007 11:30 AM
To: info@sck
Subject: recent order via Samantha Gale
To: Neil Willis
I understand you are Samantha’s boss and when I told her that I was grateful for the way in which she had handled my enquiry, and thought she was an asset to your company, she said “I wish you would tell my boss”, so I am.
She really was very helpful in describing choices, checking availability and confirming back to me delivery arrangements.
It is nice to be able to write a “well done” note instead of normal complaints.
Best regards and well done,
Peter Jollie
Sent: Monday, 23 October 2006 4:51 PM
To: Sydney Commercial Kitchens
Subject: Re: SCK Invoice
Hi Gavin
Thankyou so much for your prompt delivery.
It arrived today! I received a call this morning from the transport company to advise that it was here
and to get further delivery instructions. I almost fell off my chair, as did the delivery company.
That is amazing and an absolute pleasure to do business with you. I will be sure to pass this high level
of service to others....
Regards
Pauline
Shop 30, Oasis Shopping Centre
Palmerston Northern Territory
LIQUID replenish your soul
Dear Neil
I would first of all like to congratulate you on the wonderful business you are running. Being in the
process of setting up my first business, I thoroughly researched all the different catering equipment
suppliers out there before finally settling on Sydney Commercial Kitchens. My initial criteria for
going with your company was that it comparably had the lowest prices but once I had made my first
purchase, it was the first-class service I received that ensured I became a loyal customer.
Over the last few months dealing with Sydney Commercial Kitchens, you have consitently gone out of
your way to ensure I am 100% satisfied with all my purchases and your efficiency and professionalism
are second to none. I have no qualms about recommending your business to anyone looking to purchase
commercial equipment and look forward to dealing with you further in the future.
Kind regards,
Andy Lucas
Director
Innovus - trading as Liquid replenish your soul.
Beaches Restaurant, Bondi Beach
Dear Neil
In the three years since we have opened our restaurant we have found Neil's knowledge and experience
to be very helpful. Like the advice he gives, his electronic book is well written, easy to read, and provides
useful information on how to improve your performance and get the best out of your restaurant. Thank you Neil!
Kind regards,
Michael Atlas
Owner
Beaches Restaurant, Bondi Beach.
