| Staff can be the most challenging and worrying part of running a cafe, restaurant, club or hotel , and staffing responsibilities can be a legal minefield!
You are about to discover the secrets to attracting and keeping better staff: maintaining standards, placing great job advertisements, managing your staff on a day to day basis and developing better interviewing skills. Whether you own a restaurant, caf or bar whether you are new to the hospitality industry or an old hand this information applies to YOU..
Take the grind and worry out of the employment process!
Staff Manuals are part of normal practice in larger hotels, clubs and restaurants, but are rare in small businesses. Usually the reason is lack of time to prepare the detailed information, and lack of a model on which to base it.
Yet it is a proven fact that staff always perform better and enjoy their work more when they know exactly what is expected of them.
Despite knowing this, when faced with the choice of spending hours to create these staffing systems or doing nothing, many business owners choose to do nothing.
The good news is - it doesn't have to be that way! Now you can use a powerful product to make staff management so much easier.
So how can your business implement staffing systems with only a minimum of time?
The Essential Staff Kit & Manual helps you to take the grind and worry out of the employment process!...
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These Manuals have taken a huge administrative weight off my shoulders. Implementation of our Liquor License was so smooth - just by using the systems outlined in the manuals.
In only a few months I have implemented most sections of the manuals, covering all aspects of staff management (even the termination procedures - unfortunately but thanks!) My management efficiency has more than doubled, just by having all the forms ready to use and answers to my questions readily available.
I find the Operations Manual very useful because it has all the nuts and bolts for running each department. When implemented correctly, these have a direct effect on the bottom line.
Graham Murray , The Market Caf. Stirling, Adelaide
The Profitable Hospitality manuals have been an exceptional help to me running an extremely large catering company with many staff. They have saved me a great amount of time and money.
I have implemented every section of the manuals over a few months. I can now get precise information quickly with the Menu costers and it is great to be able to save money on staff by using the rostering systems.
The Job Descriptions have helped me give exact information to staff. And with warning letters, when the staff get one - they know its serious!
Mark Taylor , VMT Catering Management, Cooma NSW
We have found both the manuals very helpful in many areas of the restaurant. The helpful advice, new procedures and staff systems have helped us change many things for the better.
We have implemented practically everything from the manuals they have been so helpful at Otto, because as we grew very quickly we did not have everything written down as systems. Now we do!
Sara Lincolne , Otto Ristorante Italiano, Woolloomooloo, Sydney
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The Essential Staff Kit & Manual is universally relevant to all hospitality businesses. It will give you all the forms, documents and checklists needed to work with staff. Most of the documents and checklists will be suitable to implement directly or you can modify them to suit your own business needs. It is a simple process to photocopy the documents in the folder, or copy and edit them straight from the CD-ROM.
More time to enjoy your work
The Essential Staff Kit & Manual is designed to give you more time to enjoy your work - meeting customers, creating good food, training appreciative staff and planning for the future. An Australian product, it is designed and written by hospitality consultant and restaurateur Ken Burgin. It could pay for itself with the very first use!
Remember, the Essential Staff Kit & Manual , which is yours risk free, comes with 12 months free phone support - ring for advice on the best way to use the contents for your particular business.
Here are just a few of the secrets you'll learn for employing staff: when you use this information
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Job Advertisements that work. A great advertisement gets your phone ringing. Find out how you can attract the right people by using keywords. These keywords bring the right candidates for the position you have available. Includes a selection of advertisements that are designed to work for you.
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Job Application forms. A good job application form allows you to gather information and screen for the right applicant. It helps you to check the consistency of what you are told and holds people accountable for the information they give you.
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Interview Questions . Lots of questions for you to check the skills, attitude and knowledge of applicants. Many interviews concentrate too much on YES/NO type questions and miss important areas that need to be covered before hiring. You shouldn't just concentrate on technical skills, but also use questions to challenge unlikely answers and look for clues about the person's real ability.
Your solution to attracting and keeping better staff
Other benefits for your business in owning the Essential Staff Kit & Manual are that it also contains over 40 different forms, documents and checklists, including :
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Knowledge Tests for Waiters, Kitchen & Bar staff . Short formal tests of standard industry knowledge (20 questions in yes/no format) - useful as a back-up to what you have found out from the application form and the interview. Add to or change it according to your food, beverage and service style
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Letter of Appointment . Formal letter of appointment setting out pay rates and conditions as required under most Awards
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Employment Contract . A useful way to summarise the conditions and benefits offered to an employee - often used for higher paid staff who have irregular hours
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Confidentiality Agreement . This can be important if you have staff dealing with confidential financial, kitchen or customer information - as many people do. By itself it won't do a lot, but it ties in with job descriptions, applications and performance reviews to show that you are running a serious business
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Job Descriptions . Fourteen different job descriptions ready for use or for you to adapt for your workplace. Good staff look for Job Descriptions when they apply for a job - it's an excellent way to attract the people you want and also filter out people who are less suitable. These then tie in with performance reviews, and are essential if you need to issue warnings on performance or behaviour
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Quiz for Floor, Kitchen and Bar staff . A fun way to increase staff knowledge of menu and policies - fast and easy training. This is one example but you or your staff could make up lots more. The person doing the quiz must do whatever it takes to get a full score!
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Standards . Standards need to be measurable and observable - and most so-called standards are too vague and general to hold anyone accountable. If you don't have clear standards, how will you know if a person is doing the job or not? These are examples of clear and precise cost, percentage, timing, performance, service, quality and satisfaction standards that enable you to really measure staff performance. Use the ten skill areas to add more of your own standards
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Performance Reviews . Use these to prepare for regular performance reviews, and make sure it relates back to the Job Description. Get staff to rate themselves first, then discuss your assessment of them - if and where the two of your differ. Makes reviews productive and usually of great interest to staff
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Warning Letters . Standard formats setting out the issues of concern and the way that performance should be improved
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Dismissal Letters . When the warning process is finished and a person is to be dismissed
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Exit Interview . Much can be learnt about your business in an Exit Interview - this is a format designed to give the departing employee the chance to speak fully
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Reference Letters . A good reference letter should be positive and concise, without going into exaggeration. These formats you can be used for kitchen, bar & floor staff
Easy to adapt to your Business
The Essential Staff Kit & Manual is part of your solution to attracting and keeping better staff. By developing your own Staff Manual, which is a simple process with this product, you will have a comprehensive policy and management framework for your business.
A Staff Manual helps to establish a uniform way of handling all staffing issues and decisions. It gives managers and supervisors backup when they need to discuss some issues that are contentious or may be seen in different ways by some staff eg. grooming, roster changes, time off, questions about harassment and appropriate language.
Importantly, there is another reason for putting a Staff Manual in place in any size of business - it supports you in having your business look - and be- more professional to new and existing staff.
A Staff Manual is an important part of the way businesses are managed. Decisions are made in a fair and consistent way, something good staff look for when they are deciding which job offer to accept! Most owners and managers have a commitment to giving people a fair go, but when many of the decisions are made up on the spot there are likely to many inconsistencies and uncertainties. They may not mean much to the manger, but they will be noticed and could be resented by the person to whom they are applied.
The Essential Staff Kit & Manual is designed to overcome problems caused by a lack of time or a model to base it on! Everything is pre-written ready for you to edit and update for your style of business, and you have a simple and complete model to base your work on.
You will also receive over 85 different policies and guidelines, including:
Introduction to the Company Expectations of staff, Quality Policy, Recruitment Policy, Work Competency.
Company Policies and Rules Uniform and appearance, Working at other jobs, Meal and rest breaks, Absence from work, Lateness, Equal Opportunity Policy, Anti-harassment, Language in the workplace, Grievance procedure, Correct use of email and computers, Confidential Information, Soliciting, Telephone Use, Telephone answering, Playing of CD's and radio, Communication between management and staff, Staff discounts, Taking food/drink out of the business, Code of Conduct, Stealing, Government inquiries, Immigration and visas, Personal problems, Political activity, Religious activity, Employment of relatives, Visitors, Support for education, Warnings and dismissal from the company.
Pay and administration Pay date, Pay rates, Superannuation, Deductions, Cash advances, Signing on, Signing on for another person, Rosters, Personal details and record, Employment Status, Job descriptions, Performance standards, Performance reviews, Acting in a higher position, Acting in a lower position, Redundancy, Re-hiring.
Holidays and time off Public and Religious holidays, Holiday pay, Leave without pay, Long Service Leave, Sick Leave, Bereavement Leave, Carer's Leave, Parental Leave, Defence Force Leave, Leave for Jury Duty, Leave for voting, Leave for a court appearance.
Workplace Health and Safety Safe Food Handling and Hygiene, Hygiene Rules, Worker's Compensation and OH&S Commitment, Safety Rules, Rehabilitation after illness or injury, Smoking policy, Drugs use policy, Right to search bags, Staff Drinks Policy, Staff Security Rules, Handling armed hold-up.
Your "Nothing To Lose And Everything To Gain" Guarantee
Here is the best bit. NO RISK 100% money back guarantee. Your satisfaction is important to us. If for any reason you are not convinced the Essential Staff Kit & Manual will help you with running your business, return them within 14 days for a full refund.
And don't forget the Essential Staff Kit & Manual comes with 12 months free phone and email support - ring for advice on the best way to use the contents for your particular business.
The Essential Staff Kit & Manual is available in 2 versions and comes as a Manual and CD-Rom set for $520.00 + GST
- Hotels amd Clubs
- Cafe's amd Restaurants
2. Click here to print out an order form to mail or fax your order.
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