It relies heavily on intuition, innovation, and simply ‘going with your gut.’ However, whilst we know that nobody knows your customers quite as well as you do, Silver Chef also knows that a helping hand in navigating this tricky industry will be appreciated by all hospitality folk alike.
Welcome to the 2016 Hospitality Industry Success Index (HISI) Report.
In this paper, we have broken down the industry into its four primary components: Revenue, Competition, Profit, and Expenses. These are the four critical areas that can provide practical insights into the inner workings of the Australian hospitality business; from cafes, restaurants, take-away outlets, and franchise.
Silver Chef is proud to be in its 30th year of business; operating since 1986 with the single-minded goal of acting as an industry leader, and specialist in hospitality equipment funding. Our purpose has also remained unchanged: Silver Chef is here to help you achieve your dreams. It is the fundamental core of our business that we want you to have access to the equipment you need to create a wonderful, successful business; and deliver dining experiences that are memorable to your guests. Simple.
And yet, the secondary layer to our business is far from simple. Apart from our high level success in setting up fantastic new Aussie businesses, we have taken on a far more complex - although arguably equally as rewarding - task of managing charitable programs both nationally and internationally.
We proudly partner with Opportunity International Australia to deliver an overseas micro-finance program that enables women in developing countries achieve their dreams.
Back on home soil, we’re tackling homelessness in Australia by supporting and driving our latest project with StreetSmart, DineSmart, which will be running from the 9th November to the 31st of December 2015. Please visit our website to get involved www.silverchef.com.au/about/dinesmart
It is this kind of multifaceted commitment to the greater good that has earned us the esteemed B Corp accreditation. B Corp describes their accredited businesses (a mere 1, 366 companies worldwide, by the way) as “a company that uses the power of business to solve social and environmental problems.” We are extremely proud to have been awarded this prestigious certification.
A guide for new and established businesses alike, the 2016 HISI Report worked tirelessly to provide practical and useful observations for your year ahead. We recently surveyed 409 of our valued customers, providing precious insight into the reality of an Aussie small business food operator over the previous year. Happily, the results were mostly positive.
What’s more, 1 in 5 restaurant respondents and nearly 1 in 4 (24%) of cafe respondents are new business (less than 12 months old). This suggests there is still opportunity for industry growth. In a time where food is a hot topic across popular culture, and new businesses are sprouting from innovative new spaces, it is fair to say that now is an exciting time to be in hospitality.
And yet, the traditional challenges unique to the hospitality industry remain. Problems such as food spoilage and everevolving dining trends, means that the hospitality industry operates on very thin margins. It’s up to you, as the business owner, to know your numbers inside and out.
Over and above knowing your own numbers, it pays to know how your competition is faring, too. Business benchmarks will help to compare your performance against similar businesses, and guide you on where you can modify your own costs and expenses. We look at this in greater detail further in the HISI Report, where we show you the annual turnover for cafes, restaurants, and fast food outlets. (All of our figures, and updated numbers are available from the ATO, should you want to stay on board during the year.) How will you fare?
The team at Silver Chef asks you to enjoy what they have put together in their report, and they wish you a profitable and exciting year ahead.
Franchise Fitout Services was established in 1999 and is located on the south-side of Brisbane, Queensland.
FFS are the sole Australian Importer and Distributor for Blendtec commercial and domestic Blendtec Blender range. Blendtec Blenders are used world wide and highly recommended in the hospitality trade as well as the domestic market.
Long before the Will It Blend? series exploded on YouTube, https://www.youtube.com/user/Blendtec Tom Dickson, the founder of Blendtec®, was blending planks of wood with his blenders to determine their capability. Not surprising for this engineer and inventor, who grew up putting big engines in little things.
Back in 1975, Tom’s curiosity peaked when he used a vacuum cleaner to clean up some spilled wheat kernels. His innate inquisitiveness drove him to revolutionise the home wheat milling industry, taking it from stone grinding to his patented stainless steel milling heads. Like most inventors, Tom didn’t stop there. He envisioned the perfect mixer, using the freshly milled flour from his mill to make wholesome bread in minutes. When back in the lab, Tom developed an auto knead feature, enabling the mixer to knead the dough, develop the gluten and turn off automatically when finished. Tom continued to improve the mixer and decided to add a blender with a square jar, rather than the conventional round jar. As Tom expanded his mill and mixer business, new ideas developed. He enhanced the blender and began developing commercial blending machines just as the smoothie era began.
The award winning web video series called "Will It Blend?" features Blendtec’s® C.E.O., Tom Dickson, blending an iPhone, marbles, rake handles, and all sorts of crazy things. The videos show the strength and durability of the entry level home blender. The same durability and strength is found in all our commercial blenders.
Tom is still inventing and the company is still growing! Walking into the world of Blendtec®, you’ll find the innovative engineering team and their "torture chamber", you’ll see the international team preparing for where their travels will take them next, and you’ll glimpse Tom scooting off to blend up his next invention.
Today, people all around the world use Blendtec® blenders in their homes, restaurants, smoothie shops, coffee shops and more. We continue to keep dreaming of new and better ways to build machines that improve the lives of others. It all began with one man and his curiosity. He has shared that vision with others, and with his team, the dream continues to unfold.
Blendtec Australia Pty Ltd, is the Australian Blendtec® Distributor of the world famous Blendtec® Blenders. All Blendtec® blenders are imported into Australia direct from USA, and are built with parts specifically designed and manufactured for use within the Australian market.
The Stealth blender is Blendtec’s top of the range commercial blender.
Winner of the National Restaurant Association’s prestigious 2013 Kitchen Innovations Award, the Blendtec Stealth Blender combines durability, power, and a wealth of exciting features. Simply put, it’s the quietest, most advanced commercial blender on the market.
The Stealth includes a sleek sound enclosure, proprietary sound dampening and airflow innovations. These features allow it to operate at a sound level comparable to a normal conversation without compromising the power Blendtec®is famous for, proving you can still have industrial strength power without industrial strength noise.
The Stealth comes equipped with 42 preprogrammed cycles and a USB port. For the ultimate in customization, users can create custom drink programs with the online BlendWizard™. This tool can create an unlimited number of blend cycles, and up to 14 can be stored on the blender.
The Stealth cutting-edge design and functionality deliver an advanced yet user-friendly blending experience. The 11-speed capacitive touch slider provides precision speed control, and the pulse button adds a burst of power. For customers who prefer a lower profile, an in-counter model is also available.
Blendtec® have blended everything from rake handles to golf balls and glow sticks in their test lab – so you can experience years of trouble free blending.
Tired of not being able to crush ice? The Blendtec® HP3A Home Blender has so much power (1560 watts / 6.5amps) it turns ice to snow.
The higher the Amps or Watts rating, the more power the blender can safely deliver. Compare the Amps or Watts rating of Blendtec® to other blenders.
The versatile Home Blender and BPA-Free Jar allow you to perform both wet or dry blends in one unique jar. Other brands may require you to purchase 2 jars, one for wet blends and one for dry blends.
Blendtec® blenders allow you to push a button and move onto other food preparation while the blender completes the blend cycle. This blender unlike others will automatically shut off when the cycle or the pulse is complete.
The patented jar design flows ingredients toward the blade, eliminating the need for a tamper/plunger.
Completely safe to use and clean, plus 80% thicker and 10 times stronger than competitors blades.
The sleek blender design with a flat, sealed touchpad eliminates cumbersome knobs and buttons which allow the machine to be wiped clean in seconds and doesn’t harbour mould and bacteria like old fashioned knob-and-dial blenders.
Cleaning the jar is fast and easy too – just add warm water, a drop of soap, press pulse a few times, rinse and the jar is ready for your next recipe.
At only 39.3 cm tall, the HP3A fits on the counter and under most standard cabinets! (Footprint – Width 17.7cm x Depth 20.4cm)
Never needs to be replaced, unlike other blenders with plastic drive sockets which break under pressure. It comes with a lifetime warranty.
This all-in-one appliance makes smoothies, fresh juice, ice cream, milkshakes, cappuccinos, margaritas, soups, sauces, bread dough, dressings, salsas and more! It replaces up to 9 other appliances with 1 fast easy-to-use machine, at a fraction of the cost.
If you would like to find out more about how Blendtec Blenders could enhance your food business then please give us a call on 1300 881119.
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As the silly season approaches, life in a commercial kitchen can seem like a blur.
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King Edward potato ovens are the benchmark in quality. They have been produced in England for more than 30 years and have stood the test of time.
King Edward potato ovens not only cook potatoes perfectly, they also merchandise them in an attractive and appealing way enabling your King Edward Potato oven to sit front of house.
Baked potatoes are highly nutritious and appeal to all age groups. Their versatility is unrivalled - with a wide range of both hot and cold toppings allowing for multiple menu options.
The King Edward Potato Baker is the ultimate means of cooking and displaying delicious hot baked potatoes. Our bakers use a fan-assisted convection oven to ensure the most efficient cooking method possible, while the illuminated display area entices your customers to purchase a baked potato. These flagship Potato Bakers are still hand finished in the UK to exacting standards.
The Fagor brand represents over 50 years of personal service, relentless innovation and a commitment to consistent research and development. These values have shaped the culture of the brand, keeping them relevant in the ever evolving commercial catering equipment industry.
Fagor Australasia is a segment of the MCC group, a leading corporation in Europe with a strong international presence. Over its rich history, Fagor has become a leader in the food service industry, meeting equipment needs of restaurants, hotels and commercial kitchens of all shapes and sizes all around the world. Their one brand, one solution ideology offers a comprehensive range of products and dedicated support, ensuring lasting satisfaction and enduring functionality.
Having undertaken a pioneering role with an all-rounded approach to commercial kitchen equipment design, Fagor has distinguished itself as a market leader in Spain with a broad international presence. We are the perfect partner for professionals requiring quality products and comprehensive pre- and post-sales service.
Fagor has set itself apart as a premium manufacturer of commercial cooking and restaurant equipment by continuing to push the boundaries of user experience and intelligent product design.
Employing more than 1600 people worldwide with eleven company owned manufacturing plants and thirty commercial offices, Fagor offer a personal service with a global reach.
Fagor commercial cooking and catering equipment has been developed for professionals who are looking to invest in quality products that combine skilled craftsmanship with technical perfection. Fagor’s food service equipment is designed with meticulous attention to improving the user experience and ensuring consistency.
Fagor is deeply committed to the protection and sustainable development of the environment. Fagor were officially granted the Environmental Certificate ISO-1400 in July 2006, illustrating their commitment to the environment within the framework of sustainable development established by the MCC.
Ongoing Commitment to Our Customers
They are dedicated to establishing long term relationships with each of their clients and offer comprehensive after care service that combines the benefits of personalised, local service with our international knowledge and experience. With a factory office located in Sydney and Fagor-approved technicians across Australia, they are able to offer integrated and personal sales and support service.
Their experienced staff will work to understand your unique kitchen needs. We add value to our customers’ kitchens with design input and advice when appropriate and pride ourselves on reacting to our customers’ individual needs and requirements.
If you would like to find out more about how Fagor Catering Equipment could enhance your food business or how Fagor can serve your unique kitchen needs, then please give us a call on 1300 881119.
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Forget Fun Friday, what about Fun Tuesday. Melbourne Cup Lunch with Comcater at The Gardens, in the Establishment, George Street, Sydney.
Great company, great food and fabulous service.
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A new glass door chiller range of 1 and 2 door top and bottom mount models combining SKOPE’s revolutionary new ActiveCore™ technology with a modern frameless aesthetic design. These models provide market leading energy savings along with new features to deliver optimal performance, efficiency and reliability. SKOPE's new ActiveCore™ is a revolution in refrigeration technology.
As one of our most significant developments in over 25 years, the new ActiveCore™ technology took over 18 months and a design team of 35 to develop. It is the ultimate in innovation, and a major leap forward for our industry. By delivering market leading energy savings, optimal cooling performance, greater serviceability and a future-proofed system, our sophisticated ActiveCore™ technology will be meeting our clients' needs for years to come.
The development of the Range has reinforced our reputation for proven quality, durability and reliability. With improved cooling performance, optimised airflow and redesigned components, the ActiveCore™ provides optimal performance and energy efficiency for years to come. Each and every component of the ActiveCore™ unit has been designed with efficiency in mind. It has reduced energy costs by 55% compared to our biggest selling TME model. The ActiveCore™ Range now with a quicker rate of return and considerable finanical svaings over the life of the cabinet.
Goldstein Eswood, born out of the amalgamation of J.Goldstein & Co.(established 1911) and Eswood Australia (established 1932) is Australia’s premier Food Service Equipment manufacturer.
The company designs and builds its “Goldstein” cooking equipment and “Eswood” dishwashers specifically to suit Australian conditions, at its modern Manufacturing facility in Smithfield, NSW. Distribution and after sales service are looked after through the company’s state offices in Sydney, Melbourne, Brisbane, Adelaide and Perth.
All Goldstein Eswood equipment carries a full twelve month warranty, ably supported by our regional office and accredited service agents around the country.
Goldstein Eswood guarantees to carry spare parts for a minimum of ten years after you buy your machine – try getting that guarantee in writing on an imported machine!
Goldstein Eswood is committed to providing unrivalled service levels to all our customers, offering the best equipment for Australian conditions, supported by sales and service teams with the highest degree of expertise.
In December 2014 The Middleby Corporation purhcased the Goldstein Eswood brands.
The Middleby Corporation is a global leader in the foodservice equipment industry. The company develops, manufactures, markets and services a broad line of equipment used in the commercial foodservice, food processing, and residential kitchen equipment industries. The company's leading equipment brands serving the commercial foodservice industry include Anets®, Beech®, Blodgett®, Blodgett Combi®, Blodgett Range®, Bloomfield®, Britannia®, Carter-Hoffmann®, Celfrost®, Concordia®, CookTek®, CTX®, Desmon®, Doyon®, Eswood®, frifri®, Giga®, Goldstein® , Holman®, Houno®, IMC®, Jade®, Lang®, Lincat®, MagiKitch'n®, Market Forge®,Middleby Marshall®, MPC©, Nieco®, Nu-Vu®, PerfectFry®, Pitco Frialator®, Southbend®, Star®, Toastmaster®, TurboChef®, Viking®, Wells® and Wunder-Bar®. The company’s leading equipment brands serving the food processing industry include Alkar®, Armor Inox®, Auto-Bake®, Baker Thermal Solutions®, Cozzini®, Danfotech®, Drake®, Maurer-Atmos®, MP Equipment®, Processing Equipment Solutions®, RapidPak®, Spooner Vicars® and Stewart Systems®. The company’s leading equipment brands serving the residential kitchen industry include Brigade®, Jade®, TurboChef®, Viking® and U-Line®.
A spokesman for the Middleby Corporation stated "We are excited to add Goldstein and Eswood to our portfolio of leading brands. This acquisition significantly expands the Middleby manufacturing, sales and service capabilities in the Australian and New Zealand markets and enables us to better serve our customers, including the global restaurant chains," said Selim A. Bassoul, Chairman and CEO of The Middleby Corporation. "We will continue to serve the local market with these brands, while we leverage their established sales and service offices for all Middleby brands."
For Sydney Commercial Kitchens the purchase of Goldstein Eswood by the Middleby Group opens up areas and products in catering equipment that we previously had no access to. These products will include Middleby conveyor pizza ovens and Blodgett deep fryers.
The Goldstein Asian waterless wok burners have won industry awards for design and water savings.
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Iced coffees and even snacks touted by the coffee chains as healthier were found to be filled with sugar and saturated fat, researchers claim.
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After 3 days of cutting, jackhammering and digging we finally found our pot of gold, the sewer pipe!
Yeah, now building can begin in earnest next week on our 2 commercial kitchens.
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